Thank you for trusting Vibe Digital Marketing with your project. Shopify lets partners like us work on your store through a collaborator account. You send us a short code, we send a request, and you approve exactly what we can access. Collaborator accounts don’t count toward your store’s staff limit.
At a glance
- You’ll need: the store owner or a user with the Administrator role
- What to send us: your 4-digit collaborator code and your store’s .myshopify.com address
- Time: about 5 minutes, in two short parts
- Who to send it to: Use the email address your Vibe account manager gave you. Not sure which one? Email info@vibedigital.marketing and we’ll tell you.
Part 1: Send us your code
Step 1: Open Users
Log in to your Shopify admin, go to Settings, then Users (on some stores it’s Users & permissions).
Step 2: Copy your collaborator code
Open Security and click the 4-digit collaborator access code to copy it.
Step 3: Email it to us
Send the code and your store’s .myshopify.com address (for example, yourstore.myshopify.com) to your account manager. You’ll find that address under Settings > Domains.
Part 2: Approve our request
Step 4: Open the request
You’ll get an email and a notification in Shopify. Go to Settings > Users, click Requests, and open the request from Vibe Digital Marketing. Shopify shows our partner details so you can confirm it’s us.
Step 5: Review the permissions
The request lists the permissions we asked for. You can remove anything you’re not comfortable with. We typically ask for:
- Online store: themes, code and pages
- Products and files
- Navigation menus
- Marketing and reports
- Apps and channels, only if we’re installing apps
- Domains, only if we’re connecting your domain
We don’t need access to payments, billing or payouts, so leave those off.
Step 6: Accept
Click Accept request. That’s it, and we’ll let you know when we’re in.
Good to know
- If you ever need to cancel the code, use Generate new code in the same Security area. The old code stops working.
- Collaborator access ends automatically if we don’t log in for 90 days, and you can remove us any time from Settings > Users.
- Collaborators can’t be made store owner or Administrator, so your store always stays in your hands.
Official help article
Need a hand?
If anything on your screen looks different from these steps, don’t worry. Send your account manager a quick note or book a short call and we’ll walk through it with you.
Other access guides
Google Business Profile access · Square access · Squarespace access · GoDaddy access